Products can be returned within 15 days from the date of delivery. Payment Refunds are applicable only in case of damaged product or if delivered product is other than the one ordered.
Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. However, Company reserves the right to levy shipping charges on cases which come under legal scrutiny.
Return Intimation: You can either call our Support Number +919620397734 or Email Us at firstname.lastname@example.org within 15 days from date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.
Guidelines for a valid return:
Product & Accessories, if any, should be in original condition.
Tags should be retained and returned.
Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer.
Returned products due to incomplete sets, incorrect style, wrong sizes, or defective products delivered, the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In case of Cash On Delivery (COD) orders, refund will be done through NEFT.
We require product images and tags in the below mentioned cases:
Defective product received – Only product image required.
Wrong product received – Both product & Tag image required.
Wrong size received - Both product & Tag image required.
Unhappy with colour, i.e. Faded/Blurred - Only product image required.
Product different from website/doesn’t look same - Only product image required.
Incomplete order received – Only Tag image is required.
Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.
Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request within 15 days of product delivered. You will also have the option to choose refund for the product.
If you chose to pay Cash on Delivery, the refund will be credited either in the form of E-vouchers and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:
1. Bank Name
2. Account Holder Name
3. Bank Account Number
4. Branch Address
5. IFSC Code